Privacy Policy

Privacy Policy

Effective Date: 01/09/2025
Last Updated: 01/09/2025

Williamson’s Services Ltd (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU General Data Protection Regulation (EU GDPR).

1. Who We Are

Williamson’s Services Ltd
Registered Address: 2 Lighthouse View, Spectrum Business Park, Seaham, Durham, SR77PR
Company Number: 16388894
Contact Email: compliance@williamsons.services
Contact Telephone: 01917161870

We act as the Data Controller when processing your personal data.

2. What Information We Collect

We may collect and process the following personal data:

  • Identity Data: name, title, date of birth.

  • Contact Data: email address, phone number, billing and delivery addresses.

  • Financial Data: payment details (processed securely via third-party providers).

  • Technical Data: IP address, browser type, operating system, cookies.

  • Usage Data: information about how you use our website, services, or products.

  • Marketing Data: your preferences in receiving communications from us.

3. How We Collect Your Data

We collect data from you in the following ways:

  • Directly when you contact us, request a quote, purchase our services, or sign up to our communications.

  • Automatically when you visit our website (via cookies and similar technologies).

  • From third parties (e.g., payment processors, analytics providers).

4. Why We Use Your Data (Lawful Basis)

We process your personal data only where we have a lawful basis under GDPR:

  • Contract: to provide services you have requested.

  • Legal Obligation: to comply with tax, accounting, or regulatory requirements.

  • Legitimate Interests: to improve our services, run our business, and communicate with you.

  • Consent: where you have opted-in to receive marketing or other communications.

5. How We Use Your Data

We may use your personal data to:

  • Provide and manage our services.

  • Process and deliver your orders.

  • Communicate with you regarding your account or services.

  • Improve our website, services, and customer experience.

  • Send you marketing communications (if you have consented).

6. Sharing Your Data

We will not sell your personal data. We may share your data with:

  • Service providers and subcontractors to deliver our services.

  • Professional advisers (e.g., accountants, auditors, legal advisers).

  • Regulators, law enforcement, or authorities where legally required.

  • IT and hosting providers for business continuity.

All third parties are required to respect the security of your personal data and act in compliance with GDPR.

7. International Transfers

If we transfer personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Retention periods:

  • Customer records: [Insert period, e.g., 6 years after last transaction].

  • Marketing data: until you withdraw consent.

  • Financial records: [Insert period, e.g., 7 years for tax purposes].

9. Your Data Protection Rights

Under GDPR, you have the following rights:

  • The right to access your personal data.

  • The right to correct inaccurate or incomplete data.

  • The right to request erasure of your data (where applicable).

  • The right to restrict or object to processing.

  • The right to data portability.

  • The right to withdraw consent at any time (where processing is based on consent).

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise your rights, contact us at: [Insert Contact Email].

10. Cookies

Our website uses cookies to improve functionality and user experience. Please see our [Cookie Policy] for more details.

11. Security of Your Data

We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and where necessary, notified to you.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your data, please contact:

Williamson’s Services Ltd
Email: compliance@williamsons.services
Address: 2 Lighthouse View, Spectrum Business Park, Seaham, Durham, SR77PR
Phone: 01917161870